NOYB, a privacy campaign group based in Vienna, has announced its intention to file a complaint against OpenAI and its flagship AI tool, ChatGPT, in Austria. The group claimed that ChatGPT produced incorrect answers and that OpenAI was unable to correct these errors.
NOYB highlighted the importance of accurate information about individuals according to EU law. The group argued that if a system cannot produce accurate and transparent results, it should not be used to generate data about individuals. NOYB’s data-protection lawyer, Maartje de Graaf, emphasized the need for technology to comply with legal requirements.
The campaign group cited instances where ChatGPT provided incorrect information about Max Schrems, the founder of NOYB. Despite requests for OpenAI to rectify or erase the incorrect data, the company refused, claiming it was impossible. NOYB also noted that OpenAI failed to respond adequately to Schrems’ requests to access his personal data, violating EU law.
Since its introduction in November 2022, ChatGPT has attracted attention for its impressive capabilities. However, the technology has faced criticism and legal action in various countries. Italy temporarily blocked the program, and France’s regulatory authority launched an investigation in response to complaints. NOYB has raised concerns about the regulation of AI by authorities and is pushing for OpenAI to be fined to ensure compliance with EU law.
ChatGPT’s creator OpenAI has been under scrutiny for producing incorrect answers despite multiple requests from users seeking corrections or deletion of false information.
In addition, NOYB raised concerns over where the data used by ChatGPT came from and what it stored about individuals. They argued that there is no way to ensure that the program provides accurate information without proper regulation.
The group’s data protection lawyer Maartje de Graaf emphasized the importance of ensuring that technology complies with legal requirements when generating data about individuals.
Italy temporarily blocked ChatGPT due to its impressive capabilities facing criticism and legal action in various countries like France’s regulatory authority launching an investigation after complaints were filed.
NOYB believes that if a system cannot produce accurate results transparency is essential when generating data on individuals as per EU law.
